Frequently Asked Questions

Barcres Wholesale Hardware Ltd. has developed this site for viewing purposes and general information only. By accessing and using this site, you agree to the following and to comply with all applicable laws. While we try to keep the site current, changes may have been made since the site was created.

Downloading & Copyright: You may download a copy of our materials from this site for personal use only. Commercial use is prohibited without prior written authorization from Barcres Wholesale Hardware Ltd. Please note that all material is copyrighted by BARCRES WHOLESALE HARDWARE LTD., and may not be modified in any way.

Mission Statement: Barcres Wholesale Hardware Ltd. takes pride in our commitment to provide the industry with dedicated service and exceptional quality standards. The employees of BARCRES are well informed, knowledgeable, and always ready to assist your needs. This is expressed in prompt, dependable service, as well as personal care and attention given to each customer.

Our commitment to design excellence has gained BARCRES a reputation for leadership in the industry. We can supply hardware to perfectly complement the most inspired architecture and interior design, for any scale residential or commercial project. BARCRES hardware has been specified by leading architectural and design firms on reputable building projects worldwide.

Outlet Terms & Conditions

Welcome to our website – (the “Site”). The following are Terms and Conditions that will govern your use of the Site. These Terms and Conditions of Use comprise a legal agreement between you (“you”, “your” and “yours” – referring to anyone accessing, viewing, browsing, visiting or using the Site) and Barcres Wholesale Hardware Ltd. (“BARCRES Industries”, “Barcres” , “we” or “our”). Please read through this agreement (“agreement”) completely before you continue using the Site or place any orders. By proceeding to use the Site you agree to be bound by the Terms and Conditions of this agreement. BARCRES reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Site following any such changes constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use the Site. If you do not agree with any of our Terms and Conditions, please discontinue use of the Site.

COPYRIGHT: All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Barcres Wholesale Hardware Ltd. or its content suppliers and protected by Canadian and international copyright laws and may not be modified in any way. You may download a copy of our materials from this Site for personal use only. Commercial use is prohibited without prior written authorization from Barcres Wholesale Hardware Ltd. The compilation of all content on this Site is the exclusive property of Barcres Wholesale Hardware Ltd. and protected by Cdn. and international copyright laws. All software used on this Site is the property of Barcres Wholesale Hardware Ltd. or its software suppliers and protected by Cdn. and international copyright laws.

ORDERS & SPECIFICATIONS: BARCRES has the right not to accept orders in part or whole if the quantities, finishes, or prices requested are not suitable. Quantities on clearance items available while supplies last. 

PRICES: All prices as displayed on our Site are based on “EACH” unit, unless otherwise noted. Prices are subject to change without notice. BARCRES is not liable for errors and/or omissions which may appear anywhere on this Site. By placing an order with BARCRES , you are accepting this possibility and will not hold BARCRES responsible for typographical and/or photographical errors.

COLORS & FINISHES: We have made every effort to display as accurately as possible the colors and finishes of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color or finish will be accurate.

SALES TAX: No sales tax will be charged to orders international customers.Provinces will be charged local provincial taxes.

SHIPPING & ORDER CONFIRMATIONS: BARCRES will make every effort to fulfill your order as soon as possible, generally within 3-5 business days. Shortly after placing your order, you will receive an email  receipt of your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to buy a product. All orders are subject to acceptance by BARCRES , and we will confirm such acceptance to you by sending you an email confirming the shipment of your order. We are able to only ship items within the Canada.. No international shipments can be made.

SHIPPING RATES:  Rate will be calculated based on ship to location.

RETURN POLICY & WARRANTY: All sales are FINAL with exception to mechanical defects. In the case of a mechanical defect, all returns must be shipped freight prepaid, and any credit due will be determined upon inspection by BARCRES . Approved returns will be credited; replacement merchandise must be re-ordered. We shall under no circumstances be liable for incidental or consequential damages.

DAMAGED/MISSING SHIPMENTS: Please inspect your shipment upon delivery! Any missing items must be reported to BARCRES  within 5 business days of receipt of shipment. Any items not reported missing within this timeframe cannot be refunded. Packing lists are included with each shipment detailing what items should be included in the package(s). Freight damaged packages should be either refused to the carrier or the damage made aware to the delivery driver. Freight damage must be reported within 5 business days of delivery as there is a limited time for freight claims. Please inspect package contents for obvious damage and that contents on the packing list are present.

DISCLAIMER: BARCRES will not assume responsibility for any damages to, or viruses that may infect your computer equipment while browsing this site or downloading material or information. Neither BARCRES nor our web site creators are liable for any direct, incidental, consequential, or punitive damages relating to your access to, or use of our web site and materials.